Refund Policy

At OnBoard Print & Signs, we take pride in delivering high-quality print and design solutions. If you are not satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

We offer refunds under the following conditions:

• The product received is defective, damaged, or does not match the approved design.
• A cancellation request is made before the production process begins.
• Errors caused by us, such as printing defects or incorrect specifications, will be eligible for a full or partial refund.

2. Non-Refundable Items

Refunds will not be issued for:

• Orders with customer-approved designs that contain errors (e.g., typos, incorrect colors, or layout issues).
• Custom or personalized items that have been printed or produced.
• Products damaged due to improper handling after delivery.
• Change-of-mind returns after production has started.

3. Order Cancellations

• Orders canceled before production begins are eligible for a full refund.
• If an order is canceled after production has started, a partial refund may be provided based on the work completed.

4. Requesting a Refund

To request a refund, please contact us at contact@onboardprints.ca within 5 days of receiving your order. Include your order number, photos of the issue, and a description of the problem. We will review your request and respond within 5 business days.

5. Refund Processing

Approved refunds will be processed within 5 business days and credited to the original payment method.

We are committed to customer satisfaction and will do our best to resolve any issues. If you have any questions, feel free to contact us!